Date/Time
Date(s) - 08/27/2019
12:00 am
Location
Training Doyens 26468 E Walker Dr,Aurora, Colorado
Categories
OVERVIEW
Difficult people are everywhere
- Their numbers are small but their impact is large
- Habitual behavior that affects most of the people with who they come in contact
- Frustrate and demoralize
- Loss of productivity and absenteeism
- Companies lose customers or clients
WHY SHOULD YOU ATTEND
When people encounter a difficult person they think they have done something to provoke the person or did something wrong—-that is not the case. It is the difficult person who is not interacting in a businesslike manner and is disruptive.
AREAS COVERED
What do you do when you encounter a difficult person?
The presentation gives you action steps and processes that work
- Analyze your reaction – what do you have control over
- What makes it difficult for you?
- What is the problem from your perspective?
- Strategies and steps to manage and handle the situation
- Business communication and styles
- Learn how to identify a difficult boss
- Common mistakes people make with difficult bosses
- Ways to manage the difficult boss
LEARNING OBJECTIVES
- Steps to handle the different types of difficult people
- Identify the different types of difficult people
WHO WILL BENEFIT
- HR Managers
- Supervisors
- Senior Management
- Sales and Marketing
- Leadership
- Employee Relationship Manager
- Staffing Manager
- Leaders
- Managers
- Individual Contributors
Use Promo Code MKT10N and get flat 10% discount on all purchases
To Register (or) for more details please click on this below link:
Email: support@trainingdoyens.com
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Tel: +1-720-996-1616
Fax: +1-888-909-1882