Date(s) - 02/19/2020
1:00 pm - 2:30 pm
What happened to respect and civil behavior? What cost do we pay when we lose both? Uncivil behavior and the feeling of being left unaddressed begins a downward spiral you and your employees can’t afford. Incivility leads to gossip in the workplace, rumors, bullying, harassment and then ultimately, what we see too much in the news lately, sexual harassments. The over-worked, dis-engaged and undisciplined staff does more harm to your company’s reputation and productivity than, what you can really afford. A workplace culture of tolerating a bad attitude by one or more employees is not acceptable. The reflection of an employee’s attitude is generated considering, how they are treated at work, probably with a seeming lack of respect for them. Is it you or is it the other person who is causing the real problem? Respect comes from dealing with the situation when it becomes evident. This presentation will acknowledge the fact on how to shift the perception of this person and his behavior from being problem driven to being “solution orientated”. Respect reduces stress, and it drives up trust, engagement, creativity, and productivity.
If you want to create and deliver a caring, supportive, engaging, an empowering stress-free and productive environment, consistently, you need to learn how:
- Understand what creates bad behavior in the first place and what it escalates to
- Exercise the power of choice with the eight options you have
- Practice the world’s two most powerful skills for gaining control of the situation
- Learn how to calm down destructive behavior by using empathy and direct communication
- Adopt how to engage, empower and motivate in three profound but logical steps
- Review the three self-tests that will stop conflict cold if utilized right away
- Dealing with gossip in the workplace
Don’t let anyone get comfortable by disrespecting you, your work skills, your ethnic background, your soft skills in leadership and communication, your department, or your work team. Uncivil and disrespectful behavior, toxic workplace culture, negative work environment and bullying in the workplace, when left unchecked, transforms into the culture of being rude, indifferent and uncaring. This generates gossip and rumors. Gossip is when someone tries to level the playing field by taking away what someone else has, fairly or unfairly, or to get what they don’t have, and think they should have. They become rude. Rudeness is one of the attributes of a weak person, who tries to imitate it in the form of strength, while it is seen as a sledgehammer by others who know how to use it. When left unchecked, this may lead to bullying in the workplace, and then sexual harassment. This creates a toxic workplace culture, and when publicized, it creates a bad reputation that requires expensive damage control.
A negative, destructive, and disruptive culture starts when bad behavior, be verbal, written or viewed, does not get challenged and stopped. You cannot afford this action that leads to a bad reputation, negative news coverage, staff resignations, and loss of customers and prospects.
HR, customer service, staff development. The information in this webinar is applicable for every business or organization where there is culture problem of disrespect and confrontation.
Bruce Lee has been educating and inspiring audiences with practical and proven information they can immediately implement into the personal and professional lives and for improved business growth or efficiency. A varied business and leadership background provides him proven experience that clients can relate to.
The solid business background from a good cross-section of the industry includes:
- Charter Bank branch management, with special projects assigned from time to time of mortgage lending departments and seasonal savings bond drives.
- Manager / Resident Representative for the VISA credit card Division of a legacy Bank, in charge of the entire Province of Alberta.
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